FAQ


Why am getting logged out of the app?

Getting logged out of the app only happens in two situations, either:

1- Your authentication session has timed out. This could happen if you don’t open the app for roughly a month.

2- You have more than the allowed number of active sessions for your account type.
Every device that you log in on starts a new ‘sync’ session with our backend. The personal subscription will allow you to have up to 3 devices running sessions simultaneously, but if you open a 4th one, then your first session will be logged out automatically. If you encounter this often then you should upgrade to a Pro subscription.

When logging in, I am prompted to Overwrite or Merge. What does this mean?

Whenever you log in to your account from Inventory Now and you have previously existing data on your device, we have to figure out what to do with that data. You can either choose to remove the local copy and replace it with what is saved to your account in the cloud (Overwrite), or you can sync all the records on your device with the ones that are stored on your account (Merge).
Merging will ensure that any data that was changed since you got logged out will also save up to the cloud, but if you haven’t made any changes or if you want to discard those changes then the Overwrite option will be better for you.
Overwriting happens very quickly because we just need to load from the server, but merging takes much more time since we have to send all of your data to the server, let it decide which data to replace and then pull that data back down.


Which hardware barcode scanner devices do you support?

We offer native support for the following hardware barcode scanners:

Linea-pro 6/7 Series
Infinea X Series
Infinea TAB 4 Series

Purchase them these at https://lineapro.store.

Most other hardware scanners offer non-native support provided that it simply reads data in and places it into a text field like it came the keyboard.

We handle this support by simply allowing a long string of characters to be entered into the search bar at the top of the Items tab. When a long string gets entered into the search bar at once, we treat it the same way we do when you scan a barcode with the camera. We’ll see if an item exists with that barcode and if so, we will bring it up for you. If one doesn’t exist yet, we’ll create one and even try to pre-populate some basic item data such as unit buy and sell price, name and image.

I don’t currently have a list of devices which are supported in this fashion, but I would love to hear from you if you have tried any specific models so I can share this information.


I’m having difficulty importing my items, help!

Our item import uses a rather strict file format. This format MUST be a CSV file, and it must have its columns named a certain way in order to import correctly.
You can create your own import template by simply adding an item and exporting the file to yourself.
But, here is an already existing one for you to download.

Note that Order and Summary export files cannot be imported back into Inventory Now. Orders are saved to your account, make sure you create an account to keep that data safe.

The CSV files can be opened and read in most spreadsheet programs such as Numbers, Excel or OpenOffice.

After creating your import file, make sure to save it in the CSV file format, do not change it to Excel or Numbers or any other file format. Use the following options:
- use a comma , as the Column Separator or “Delimiter”
- you may enable “Quoted Field as Text”, which allows a column inside of quotes to ignore commas inside of that column

To re-import your file, you may email it to yourself or save it to dropbox.
To open from email, simply open the file from your email to view a preview then press the share icon on the upper right and scroll over to find ‘Copy to Inventory Now’ to import the file.
To open from dropbox, save the file in your Dropbox/Apps/InventoryTracker folder. Go to the settings tab and select Import Items from Dropbox, navigate to and Open the file.


How do you calculate the fields on the summary tab?

  1. Net Profits: This is the simply the total money you’ve earned minus the total money you’ve spent.

  2. Accumulated Profits: This counts profits from items that have sold and ignores costs of items that have not sold. So if you have 10 items and sold 1 of those for a $1 profit, your accumulated profits would be $1, even though your net profits are still negative.

  3. Completed Profit Margin: This percentage looks at the profit for all of your items that have been marked as completed and divides that profit by the cost of all those items. So if you have made $100 profit from your completed items and spent $100 on those items, this would be a 100% completed profit margin.


We are still compiling our list of Frequently Asked Questions.

In the meantime, if you have a question please ask it!

Please provide a super detailed description of your issue.